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Owned and operated by Ignis Veranda, we welcome your questions about pergolas, fire tables, and everything in between.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, and transit time is 5 to 8 business days. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI). Larger items like pergolas and gazebos may have adjusted delivery timelines noted on the product page.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your delivery progress. If your tracking information has not updated after 48 hours, feel free to contact us and we will look into it for you.
What is your return policy?
We offer 30-day returns on eligible items. If your patio furniture set or fire table does not meet your expectations, please review our Return Policy page for full details on how to start the process. Refund specifics are outlined in that same policy.
Can I exchange an item for a different style or size?
Yes, exchanges are available within the 30-Day Returns window. If you need a different configuration for your outdoor space, contact our team and we will walk you through the exchange steps. Please refer to our Return Policy for complete details.
What materials are your pergolas and gazebos made from?
Our pergolas and gazebos are constructed using weather-resistant materials designed to withstand sun, rain, and seasonal changes. Each product page includes a full materials breakdown so you can choose the best fit for your patio, deck, or garden.
How do I choose the right fire table for my outdoor space?
Consider the size of your patio or deck, your seating arrangement, and whether you prefer a propane or natural gas setup. Our product descriptions include dimensions and fuel type details to help you find the right match for your layout.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our team aims to reply to every inquiry within one business day so you are never left waiting.
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Free Continental Shipping
Most orders ship free within the Continental U.S., with handling in 1 to 3 business days.
30-Day Returns
Not the right fit for your patio or deck? Our 30-Day Returns window is backed by our Return Policy.
